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AIT Press®
Local: 1-910-321-1300 | Sales: 1-800-878-4084 | Support: 1-877-209-5184
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AIT Customer Survey
What is your domain name?
*
What is your Customer ID Number?
*
What type of account do you have?
*
Business 1
Business 2
Business 3
Reseller 1
Reseller 2
Reseller 3
E-Commerce 1
E-Commerce 2
E-Commerce 3
Dedicated 1
Dedicated 2
Dedicated 3
Number of employees:
*
1-50
51-100
101-500
501+
Customer location:
*
What is the main focus of your business?
*
Accounting/Banking/Finance
Agriculture/Forestry/Environmental
Architecture/Design/Commercial Art
Building Services
Computer/IT
Customer Service
Education/Training/Library
Engineering/Technical
Entertainment/Recreation
Financial Services
General Labor
Government/Civil Service/Public Sector
Healthcare/Pharmaceutical/Personal Care
Hospitality/Food Services
Human Resources/Recruiting
Insurance
Law Enforcement/Security/Emergency
Legal
Management/Executive
Manufacturing/Assembly/Industrial
Marketing/Advertising
Media
Office/Admin. Support Services
Real Estate
Retail
Sales/Telemarketing
Science/Research/Biotechnology/Mathematics
Social & Community Services/Non-Profit
Trades/Construction
Transportation/Warehousing
~Other
How long have you been with AIT?
*
0-3 months
3-6 months
6-12 months
1-2 years
3-5 years
6+ years
Your previous hosting company(s).
*
Do you currently utilize AIT's Additional Bandwidth offering?
Do you currently utilize AIT's Anti-spam Service?
Do you currently utilize AIT's Dedicated Backup?
Do you currently utilize AITDomains for Domain Registration?
Do you currently utilize MCPS/AIT for E-Commerce?
Do you currently utilize Email Marketing?
Do you currently utilize Firewall?
Do you currently utilize AIT's Form Builder?
Do you currently utilize AIT's Internet Access?
Do you currently utilize AIT's Managed DNS?
Do you currently utilize AIT's Marketing Co-op?
Do you currently utilize AIT's MCart 2005?
Do you currently utilize AIT's PC Backup Service?
Do you currently utilize AIT's Power Ads?
Do you currently utilize AIT's Power SQL?
Do you currently utilize AIT's PR Plans?
Do you currently utilize AIT's Premium Support?
Do you currently utilize AIT's Search Engine Submission?
Do you currently utilize AIT's Secure Certificates?
Do you currently utilize AIT's Security Scan?
Do you currently utilize AIT's Template Store?
Do you currently utilize AIT's Web Design & Maintenance?
Do you currently utilize AIT's Web Site Backup Service?
Do you currently utilize AIT's Web Site Monitoring Service?
What AIT services are you currently using?
*
The Prices at AIT are reasonable and competitive.
*
1 - Strongly Agree
2 - Agree
3 - Disagree
4 - Strongly Disagree
The customer service I receive is better than the industry norm.
*
1 - Strongly Agree
2 - Agree
3 - Disagree
4 - Strongly Disagree
The ticket and phone response times are acceptable.
*
1 - Strongly Agree
2 - Agree
3 - Disagree
4 - Strongly Disagree
The customer service representatives are polite and professional.
*
1 - Strongly Agree
2 - Agree
3 - Disagree
4 - Strongly Disagree
The billing support and service is accurate and timely.
*
1 - Strongly Agree
2 - Agree
3 - Disagree
4 - Strongly Disagree
My hosting solution is stable and performs well.
*
1 - Strongly Agree
2 - Agree
3 - Disagree
4 - Strongly Disagree
I consider my hosting solution important to my business success.
*
1 - Strongly Agree
2 - Agree
3 - Disagree
4 - Strongly Disagree
I am familiar with many of the products and services offered by AIT.
*
1 - Strongly Agree
2 - Agree
3 - Disagree
4 - Strongly Disagree
I would recommend AIT to my friends and colleagues.
*
1 - Strongly Agree
2 - Agree
3 - Disagree
4 - Strongly Disagree
Two things AIT should continue to do are:
*
Two things AIT should improve are:
*
Two things I would like to learn more about are:
*
*
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